No. You may also download a
membership
application form
for mailing or faxing with your cheque or credit card details.
If you prefer, you may nominate to receive a 7 day account tax invoice
when
registering
for membership however, your payment must be received within 7 days or your membership
may be suspended.
Please Note: Regardless of your preferred payment method, you must
click on the "Increase Letters Allowed" button after
logging in to activate your
unlimited membership.
Yes. If, for any reason, you are
dissatisfied with our
NetCollect™
service simply advise us by
email
within 30 days of registering for unlimited membership and your membership
fee will be refunded in full.
You may access the full NetCollect™
system immediately provided you have clicked on the "Increase Letters
Allowed" button after
logging in
to activate your unlimited membership.
Yes. A tax invoice/receipt will be
sent to your nominated email address.
Yes. You may change your password
or update any of your other details on the member details screen after you
have
logged in.
Yes. You may change your user name
or update any of your other details on the member details screen after you
have
logged in.
Please Note: The user name you choose should be the name of your
accountant, credit manager, proprietor etc., as your user name is used in
the letter system.
You should use your real name or
that of your accountant, credit control officer or proprietor etc., as this name is used in
the letter system.
Yes. You may change your
password or user name or update any of your other details on the member
details screen after you have
logged in.
No. If you have an older or urgent
recovery, you may use Letter 4, which is a Notice of Intention to take
Legal Action giving your customer one final opportunity to make payment
before legal action is commenced.
However, if you start with Letter 1 you must follow on with Letters 2 and
3 as they are designed to be sent in sequence.
With Letter 2 you will also need to include the
Payment Response Form (or a
Form 1B for creditors &
customers
residing in South Australia). These forms need only be
downloaded once and
photocopied as required.
Creditors located in South Australia may also use a
Final
Notice of Claim generated on the Magistrates Court website for a
$12.00 fee payable by credit card to the Court.
(NOTE: Clicking on the link above will open a new browser window taking
you to the Court website - there is no telephone follow up etc provided
when using the Court notice)
The free
Adobe Acrobat Reader is required to view the letters. NetCollect™
has been designed to work best with
Microsoft
Internet Explorer Version 5.5 or above. We recommend upgrading your
browser if you currently have an older version. When you create a letter,
it will open in PDF format into a new browser window. The created file
will be formatted to fit to one page and ready for instant printing. You
can also save the file to your hard drive to keep your own record of
letters sent showing the date of creation. To save the file, click on the
"Save File" icon at top left of the PDF tool bar.
Legislation
covering debt collection is governed by Federal law and various State Acts
of Parliament. Rules and laws on the adding of collection fees to a debt
vary in each state. Legally adding collection fees to an unpaid debt is
often determined by your customers signed contractual obligation to you or
your business (i.e. your terms & conditions of trading). We strongly
recommend referring to a specialist debt recovery lawyer or carefully
perusing the relevant Federal trading guidelines (eg
ACCC or
ASIC) or State Act/s
governing debt collection procedures before deciding to add collection
fees to a debt. We take no responsibility for breaches of the law without
our knowledge in this regard. Users of the NetCollect™
system are specifically not authorised by NRI to claim any costs in breach
of relevant legislation or to use this system in any other way contrary to
any applicable law.
If no payment has been received, you
may
instruct us to
personally visit a customer for a fixed fee of $75.00 + GST (higher for some
country areas), which is recoverable from your customer in most
instances. We will
attempt to obtain a financial statement and a repayment
agreement for your approval. If the customer is not co-operative we can
arrange
legal action by our preferred lawyers on your behalf. Alternatively,
if a personal visit would not be productive we can arrange legal
action in the first instance instead. You may also take advantage of our
pay on results
only or debt purchase options for undisputed small claims legal actions arising in
South Australia.
-
What
can I
do if my customer has "skipped"?
If you do not know where your
customer
currently lives or works you can
instruct us to
attempt to
locate a current residential or employment address for them for
a fixed fee
of $90.00 + GST (higher in some difficult cases, less for volume), which is, in most
cases, recoverable from your customer.
Unlimited memberships are
automatically renewed annually unless you advise us
by
email of your
membership cancellation prior to the renewal anniversary date.
Some Firewall applications
block the unique coding required in order to activate your password log
in. You may need to disable your firewall temporarily in order to log in
on the first occasion. Once you have logged in, you should be able to
switch your firewall back on without any further access problems. The NetCollect™
system also uses "cookies", which if blocked by a high security setting,
may prevent you from creating a log in. You can check your security
settings by going to "Tools ... Internet Options ... " and clicking on the
Security tab. If this
problem persists, you will need to refer to your Network Administrator or
IT Consultant, as we are unable to assist with firewall access problems
from our office.
This error is likely to be
caused by one of three reasons:
-
P op-up control program software.
Pop-up control program software or
XP Service Pack 2 (SP2) pop-up blocking must be disabled for NetCollect™
to work. Windows XP SP2 users or Internet users with other pop-up
prevention software installed will need to set their pop up window
software to "enable pop-ups for this site". The method of changing pop-up
control program software
settings vary, so we are unable to provide you with precise information on
how to allow pop-ups in your particular case - please refer to your IT
support personnel if this problem exists.
Varying Adobe Acrobat Reader software versions across different operating
systems.
NetCollect™
may be prevented from working correctly in some cases where an
incompatible version of Adobe Acrobat Reader is installed. For example,
Adobe Acrobat Reader Version 7 installed on a Windows 98 operating system,
where an earlier version of Adobe Acrobat Reader may be more compatible.
Please refer to the
Adobe Acrobat Reader website for the correct version to use for
your particular operating system.
Microsoft Virtual Machine software may need to be
installed on your PC. If you find that the PDF file is not showing up
after creating a letter, you may need to install Microsoft Virtual
Machine.
Steps to install the Microsoft Virtual Machine:
a. Download the file from
Microsoft and save it to your hard-drive.
b. Once the file is on your hard-drive, execute it and thus load the
Virtual Machine.
c. Once complete, re-boot your PC.
d. Once the PC is re-booted you should be set to go.
Furthermore you must ensure that the following setting is enabled:
a. Go to the menu bar and click on the Tools Menu.
b. Click on the selection called Internet Options.
c. Click on the tab marked Security
d. Press the Custom Level Button.
e. Make sure that the Scripting - Active Scripting Option is enabled.
Yes. Each time you create a NetCollect™
letter, a record of which letter was created, what time the letter was
created, the addressee and other relevant details such as the debt amount
are recorded and maintained in our secure database. However, we do not take any
action on letters you have created and which are held in our database
unless specifically instructed to do so by you. If further action is required, you will need to
instruct us to do
this by using the
Submit Instructions
link. We do not use the information stored in our database of letters you
have created for any purpose whatsoever, other than to comply with
relevant state legislation in respect of debt collection activity. None of
your customer information collected by us is distributed or used in any
way unless you specifically instruct us to act on that information.
Complete the form with your query
and we will get back to you as soon as possible: -
FREE
trial NetCollect™ NOW!
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