Collections and Repossessions

AusCollect™ is a national independent grouping of "Field Agents" and a "one stop shop" providing arrears collection and repossession service to all areas of Australia.

Specific Services Offered to Financiers:-

• Arrears Collections.
• Field Calls & Loan Verification.
• Repossessions.
• Loan Write Off Recovery.

Why Use AusCollect™?

Our primary focus for your delinquent accounts is always on the collection of arrears in the shortest period of time possible and re-establishing the customer account to regular monthly repayments and adherence to contractual terms (eg: insurance cover currency). In addition, whilst achieving the above, we at all times maintain positive customer relations by way of firm but diplomatic negotiation.

In the event that arrears collection is not your preferred focus for a particular customer account, or not possible in the customer's individual circumstance, AusCollect™ agents are highly experienced in locating and recovering your collateral in the most cost effective manner. Our "track record" in recovering monies or collateral is second to none, as our clients will attest.

All of our field agents and "skip tracing" clerks undergo ongoing intensive training on relevant Federal and State legislation covering consumer credit and debt collection practices ensuring a trouble free service.

Using AusCollect™ as your preferred collection/repossession agents for any area or all of Australia will save you time, money and stress. We absolutely guarantee it!

File Tracking (web-based reports):-

With AusCollect™ File Tracking you're never in the dark about your file progress. Track your repossession or debt collection file action (including monies collected) securely via this website. More info.....

You can be assured that our field agents are fully conversant with the Uniform Consumer Credit Code (UCCC) and abide by the Guidelines for Debt Collection (jointly monitored by ACCC & ASIC).

Whether we enforce repossession, conduct a field call or collect funds, we always endeavour to obtain the following information:

1. Why payments have fallen behind.
2. Updated details of employment, contact telephone numbers, references etc.
3. A satisfactory short-term repayment arrangement for arrears & costs or repossession of secured goods.
4. Re-establish regular payments.
5. Security condition report, security photographs and vehicle registration & insurance details.

Our success rate over the previous 5 years in recovering monies and/or collateral on repossession orders is approximately 98%.

Our Service Guarantees:-

1. Your instructions will be acted upon within 24 hours of receipt.
2. You will receive immediate notification by email upon monies being collected or a repossession being effected.
3. You will have access to our secure client "file tracking" area where progress reports are updated regularly for viewing and/or download. Arrears are automatically updated and payments received direct can also be logged.
4. Final reports & invoices will be provided within 48 hours of job completion.
5. Our Final Report will contain a job summary at the top for easy viewing providing required information such as confirmed address & contact details, customer attitude, insurance currency etc.

Loss Recovery:-

We will locate & pursue delinquent customers for a satisfactory repayment arrangement for a fixed commission on a "pay on results only" basis. In some instances, a Court recognised written agreement for periodical payments can be obtained, which can be enforced through the legal system if the customer defaults on payment.

Download our detailed Profile & Fee information.